At Superbranked, we strive to provide our customers with a hassle-free and transparent booking experience. We understand that plans can change, and we are here to help you with your refund request whenever possible. Below is our refund policy to ensure clarity and fairness.
Refund claim
Your right to a refund depends on the specific terms and conditions of the accommodation or service provider associated with your booking. Refunds are subject to the following criteria:
Cancellation within the Free Cancellation Period: If your reservation includes a Free Cancellation Window and is cancelled during this period, you are entitled to a full refund.
Cancellation outside the free cancellation period: Refunds may be partially or fully denied if cancellation occurs after the free cancellation period has ended.
Non-refundable reservations: For reservations marked as "non-refundable", no refunds will be given in the event of cancellation or modification. How to request a refund
Provide your booking details: Please include your booking ID, the email address used to make the booking, and a brief explanation of your request.
Processing time: Refund requests are processed within 7-10 business days. You will be notified of the status via email. Important information
Refund Method: Refunds will be made to the original payment method used for booking. Please note that processing times may vary depending on the payment provider.
Party Services: If your booking was made through a third-party provider affiliated with Superbranked, refund requests must be directed to that provider and are subject to their policies.
Reservation changes: Reservation changes (date changes) are subject to the accommodation provider's terms and conditions and may be associated with additional fees.
Contact information
If you have any questions about our refund policy or need further assistance, please feel free to contact us:
- Email: info@superbranked.com
Thank you for choosing Super Branked! Thank you for your understanding and business.